Delivery Policy
Delivery Information
A fixed delivery fee of RM10 applies to every order.
Orders are delivered through our authorised stockists or home dealers. All order picking, packing, and quality checks are handled directly by Tishas Food Manufacturing Sdn. Bhd. to ensure product quality and freshness.
Deliveries are carried out during our normal business operating hours. We strive to deliver your order as quickly as possible; however, delivery times may vary depending on location and availability.
If your order is not delivered, we will issue a full refund. If your order is delivered with missing or incorrect items, a partial refund will be provided for the affected item(s).
Returns & Refund Process
If you experience any issues with your delivery, please contact us immediately via our phone number or email so that we can investigate and resolve the matter promptly.
We provide a pre-paid return shipping service for eligible returns. Please use the pre-paid shipping label included in your parcel when returning products.
Returned products are typically received and processed by our warehouse within several business days after they have been dropped off or collected. Processing times may vary depending on the courier and return method used.
Refunds are generally issued as store credit, which may be used for your next purchase. If you prefer another refund method, please contact us and we will do our best to accommodate your request where possible.
Need Assistance?
Email: info@tishasfood.com.my
Phone: +6017-8272372